Sport Systems Limited provide race timing along with data and entry management services to race organisers. Our customers are normally running clubs, charities, local authorities and event organisers.
When Sport Systems sell an entry on behalf of a race or event, be it paid by on-line credit card transaction or by a cheque and entry form in the post it is done on a NO REFUND basis. There are many other instances of higher priced services, such as plane, train or theatre tickets where no refunds can be given for cancellation in these circumstances.
If an individual event has terms and conditions that differ from these then they will be listed via that events own website or the Sport Systems web page relevant to that event.
Did you know that anything between 10% and 25% or entrants choose not to turn up on race day. If an event had to make refunds to all these entrants budgeting would be impossible and most, if not all events, would not take place.
For most races your entry fee is invested in the cost of staging the event. These cover the main costs to contractors, suppliers, administration etc that are already committed by the event well before race day. From the moment you enter, the organisers start to incur administration costs and banking charges, simply by processing your entry and accepting the payment. They would also incur further charges in administering cancellations and additional banking changes for processing refund payments.
When Sport Systems are proving their full event management service, eg (numbers and race instructions) we aim to dispatch these about two to three weeks before the event date. This is to minimise the loss of numbers by entrants if they are sent out too far in advance. For sites where we are providing full entry management you will either find a list of pre entered runners or a pdf version of the entrant list.
Many events will allow you to pass your number to another runner. When this is the case you must follow the procedures laid down by each event. These will vary from event to event but will normally require written authority of the donor and a completed race terms and condition for the recipient.
Sport Systems Limited trade from Regency House, 61 Walton Street, Walton on the Hill, TADWORTH, KT20 7RZ. United Kingdom (+44) 01737 814 844